Privacy Policy.
This Privacy Policy explains how EasyRack collects, uses, stores and protects personal information when you use our website, contact us, use EasyDesign or EasyQuote, request a quotation or become a customer.
We only collect and use personal information where we have a legitimate reason to do so. This includes responding to enquiries, preparing warehouse designs and quotations, processing orders, managing customer relationships, operating our website and improving our services.
Who We Are
EasyRack is a supplier of warehouse racking, storage systems and related design, quotation and project services.
For the purposes of UK data protection law, the legal entity operating EasyRack is the controller of the personal information described in this Privacy Policy, unless we state otherwise.
Our full legal company details and contact information are provided at the bottom of this page.
Information We Collect
The information we collect depends on how you interact with EasyRack.
Your name, business name, job title, telephone number, email address and business address.
Warehouse dimensions, site details, storage requirements, pallet information, drawings, plans, photographs and project specifications.
Products, quantities, prices, quotation history, orders, delivery information and other commercial correspondence.
Where account functionality is provided, this may include account identifiers, login information and account activity.
Emails, enquiries, telephone notes, quotation requests, feedback and other communications with EasyRack.
Technical and usage information such as device, browser and website interaction data where collected through our website and permitted cookies or similar technologies.
Information you provide to us
Most personal information we process is provided directly by you when you contact EasyRack, complete a website form, use EasyDesign or EasyQuote, request a quotation, place an order or communicate with our team.
Information from other sources
We may also receive business contact or project information from your employer, colleagues, contractors, professional advisers, installation partners, suppliers or other organisations involved in a project.
We may obtain publicly available business information where appropriate for legitimate business purposes.
How We Use Your Information
We may use personal information to:
- respond to enquiries and requests;
- understand your warehouse or storage requirements;
- prepare designs, layouts, specifications and quotations;
- provide EasyDesign and EasyQuote;
- process and manage orders;
- arrange manufacture, supply, delivery and installation;
- communicate with you about projects and orders;
- manage payments, accounts and business records;
- provide customer support and after-sales services;
- operate, maintain and secure our website;
- improve our website, products and services;
- send marketing communications where permitted;
- prevent fraud, misuse or security incidents; and
- meet our legal, regulatory, tax and accounting obligations.
EasyDesign & EasyQuote
Information used by EasyDesign
When you use EasyDesign, we may process information you enter or upload about your proposed warehouse project.
This may include your contact details, organisation, warehouse dimensions, pallet information, proposed layouts, project requirements, uploaded drawings or plans and other information you choose to provide.
We use this information to provide the EasyDesign service, allow you to create or submit a proposed layout, understand your project requirements and, where requested, contact you about your project.
Information used by EasyQuote
When you use EasyQuote, we may process your name, company details, contact information, project requirements, product requirements, quantities, dimensions and any documents or other information submitted as part of your quotation request.
We use this information to understand your requirements, calculate or prepare quotation information, contact you regarding the enquiry and, if you proceed, administer the resulting customer relationship and order.
Uploaded files and project data
Please only upload information that is relevant to your warehouse project. If plans, photographs or documents contain personal information about other people, you should ensure that you are entitled to provide that information to us.
Project information may be shared with relevant suppliers, designers, installers or other service providers where this is reasonably necessary to prepare, price or deliver the project.
Our Lawful Bases for Processing
UK data protection law requires us to have a lawful basis for processing personal information. The basis we rely upon depends on why we are using the information.
Marketing Communications
We may use business contact information to communicate with customers and prospective customers about EasyRack products, services, guides and relevant business developments where permitted by applicable law.
Where consent is required for a particular form of electronic marketing, we will seek that consent before sending the relevant communication.
You can ask us to stop sending marketing communications at any time by using the unsubscribe option provided in the communication, where available, or by contacting us.
Opting out of marketing does not prevent us from sending service messages relating to an enquiry, quotation, order, account or existing business relationship where those communications are necessary.
Who We May Share Information With
We do not sell personal information.
We may share relevant information with organisations that help us operate EasyRack or fulfil a customer project. Depending on the circumstances, these may include:
- racking manufacturers and suppliers;
- installation partners and contractors;
- transport and logistics providers;
- website, hosting and IT service providers;
- CRM, email and business software providers;
- payment and finance service providers;
- accountants, insurers, legal advisers and other professional advisers;
- regulators, law enforcement agencies, courts or public authorities where required; and
- prospective purchasers, investors or advisers in connection with a genuine corporate transaction where appropriate safeguards are used.
We only disclose information that is reasonably necessary for the relevant purpose.
International Data Transfers
Some of the technology providers, suppliers or other organisations we use may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps required by applicable data protection law to protect the information. Depending on the destination and circumstances, this may include relying on recognised adequacy arrangements or appropriate contractual safeguards.
You can contact us if you would like further information about safeguards relevant to your personal information.
How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax, contractual and operational requirements.
The appropriate retention period depends on the nature of the information and our relationship with you.
For example, project, quotation and customer records may need to be retained after a project has finished so that we can maintain an appropriate record of the products supplied, specifications, correspondence and contractual relationship.
Enquiries that do not result in an order may be retained for an appropriate period where there is a legitimate business reason to do so.
When information is no longer required, we will delete, anonymise or securely dispose of it as appropriate.
How We Protect Your Information
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is restricted to people and service providers who reasonably need access for the relevant business purpose.
No internet or electronic storage system can be guaranteed to be completely secure. We therefore continually consider appropriate security measures in light of the nature of the information we process and the systems we use.
Cookies & Similar Technologies
Our website may use cookies and similar technologies to provide website functionality, maintain security, remember preferences and, where enabled, understand how visitors use our website.
Essential cookies
Some cookies or similar technologies may be necessary for the website or a service requested by the user to function correctly. These may be used without asking for consent where permitted by law.
Optional cookies
Where our website uses non-essential cookies or similar technologies that require consent, we will ask for your choice before using them.
You can use the cookie controls made available on the website to manage applicable preferences.
Your Data Protection Rights
Depending on the circumstances, UK data protection law gives individuals a number of rights in relation to their personal information.
Your rights may include:
- the right to be informed about how your information is used;
- the right to request access to your personal information;
- the right to ask us to correct inaccurate or incomplete information;
- the right to request deletion of personal information in certain circumstances;
- the right to request restriction of processing in certain circumstances;
- the right to object to certain processing, including direct marketing;
- the right to data portability where the legal requirements apply; and
- the right to withdraw consent where we rely on consent.
These rights do not apply in exactly the same way in every situation, and there may be circumstances where the law permits or requires us to retain or continue processing information.
To exercise a data protection right, contact us using the details at the bottom of this page. We may need to verify your identity before responding to a request.
Questions & Complaints
If you have a question or concern about how EasyRack uses your personal information, please contact us first so that we can investigate and respond.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.
Information about making a complaint is available directly from the ICO at ico.org.uk .
Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Those organisations are responsible for their own privacy practices. We recommend reviewing their privacy information before providing personal information through a third-party website.
Changes to This Privacy Policy
We may update this Privacy Policy where our services, technology, business practices or legal obligations change.
The latest version will be published on this page and the date shown at the top will be updated where appropriate.
EasyRack
If you have a question about your personal information or would like to exercise a data protection right, please contact us.
EasyRack Ltd
Company number:
17483762
Registered office:
124 City Road, London, EC1V 2NX
Email:
sales@easyrack.net
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